Terms & Conditions

01Who we are

KustBots is a software studio that designs, builds and operates Telegram bots, APIs and real-time voice infrastructure. In this document we, us and KustBots mean KustBots and the engineers working under that name, and you means the person or company using our software or engaging us to build something.

02What these terms cover

These terms apply to this website, to the bots and services we operate, and to any work we carry out for you. If we have signed a separate written agreement with you, that agreement wins wherever the two disagree.

If you do not agree with these terms, do not use the services.

03Engagements and quotes

Work begins from a scope agreed in writing, which for most of our clients means a message thread on Telegram. A quote covers the scope described in it and stays valid for 30 days.

If you ask for something outside the agreed scope, we will tell you what it changes in price or timeline before we build it. We do not do extra work and invoice you for it afterwards.

04Fees, invoices and payment

Unless agreed otherwise, work is invoiced in advance or in milestones. We accept crypto and card payments.

You are responsible for network or gateway fees on your side and for any taxes that apply where you are. Invoices unpaid more than 14 days after the due date may lead to hosted services being paused, and we will tell you before that happens.

05Refunds and cancellation

• Bespoke development: work already delivered is not refundable. Work that has not started can be cancelled at any time at no cost, and anything paid for but not yet begun is returned in full.
• Subscriptions and hosting: cancel at any time. Cancellation takes effect at the end of the period you have already paid for, and we do not pro-rate part periods unless the law requires it.
• Duplicate or mistaken charges are refunded in full, always. Tell us and we will fix it.
• Crypto payments are refunded to the address that paid, less network fees. Blockchain transactions cannot be reversed by us once confirmed.

06Your responsibilities

You agree to give us accurate information, to keep your own bot tokens, session strings and credentials secure, and to tell us straight away if you think any of them have been exposed.

Where our software processes information about your users, you are responsible for having whatever notice or consent your local law requires from those users.

07Acceptable use

You may not use our software or our services to:

• send unsolicited bulk messages, or run any form of spam campaign;
• harass, threaten or dox any person, or collect personal data unlawfully;
• distribute malware, phishing links or fraudulent offers;
• evade platform bans, rate limits or anti-abuse systems;
• store or distribute content that is illegal where you or your users are;
• do anything that breaks the Telegram Terms of Service.

We may suspend a service immediately, without notice, if it is being used this way.

08Third-party platforms

Our work runs on top of Telegram and on infrastructure, payment and network providers that are not us. Those parties set their own terms and can change them, go down, or take action on an account without consulting us. We are not responsible for their outages, policy changes or decisions, and we will always tell you plainly when a problem is on their side.

09Ownership of what we build

Once you have paid in full, the deliverables we built specifically for you are yours.

We keep ownership of the tools, libraries, frameworks and general know-how we already had before your project, and of anything generic we develop while doing it. Where those are part of your deliverable, you get a perpetual, worldwide, non-exclusive licence to use them for that purpose.

We may describe the kind of work we did for you in general terms. We will not name you or publish any detail of your systems if you ask us not to.

10Confidentiality

Each of us will keep the other’s non-public information confidential and use it only to carry out the work. On our side that specifically includes your credentials, your data and your commercial arrangements.

11Availability and support

We operate what we build and we monitor it continuously, but we do not commit to a specific uptime figure unless a written service-level agreement says so.

Support runs through our Telegram channels. Urgent problems reach an engineer who knows the system rather than a ticket queue. Where maintenance requires downtime we announce it in advance whenever that is practical.

12Warranties and disclaimers

We provide our services with reasonable skill and care.

Beyond that, and to the extent the law allows, the services are provided as they are. We do not warrant that they will be uninterrupted or free of errors, and we do not warrant outcomes that depend on third parties, including platform availability, message delivery and network conditions.

13Limitation of liability

Nothing in these terms limits liability that cannot be limited by law, including liability for fraud or for death or personal injury caused by negligence.

Subject to that, we are not liable for indirect or consequential loss, or for loss of profit, revenue, goodwill, business or data. Our total aggregate liability for any claim is limited to the fees you paid us in the three months before the event giving rise to it.

14Term and termination

Either of us may end an ongoing engagement by giving 14 days’ written notice. We may suspend or end it immediately for non-payment or for a breach of the acceptable use section.

On termination we will hand over your data and deliverables in a standard, usable format, and on request we will delete our copies within 30 days except where we must keep records for legal or accounting reasons.

15Changes to these terms

We may update these terms. The date at the top changes when we do, and anything material is announced in our updates channel. Continuing to use the services after a change means you accept it.

16Governing law

These terms are governed by the laws of [ jurisdiction — fill this in ], and the courts of that place have exclusive jurisdiction over any dispute. We would much rather sort a problem out in a message thread first, and we will always try.

17Contact

Questions about these terms go to @kustbhai on Telegram. A person who works on the code answers.